We encourage you to inspect your order upon reception and contact our Customer Service Team using our contact form with a picture of the damaged or incorrect product. We will evaluate the issue and help you with the case if there is a damage or defec
Please visit our Return & Refund page to start return. Please note that customers can be charged with restocking fee and returning items 14 days after receiving the product may not be accepted.
The tracking code is usually updated within 2 to 3 business days after placing your order, and you can check it in the order list after logging in. If your tracking code does not get uploaded within the allotted time, please contact our Customer Serv
First of all, we deeply apologize for this situation and completely understand your frustration. Please ensure that we are committed to addressing this issue and supporting you throughout this process. Before reaching out to our Customer Service Team
Please note that any adjustments to your order can only be made before the tracking code is updated. Once the tracking code is updated, it means the package has already been shipped, and we are unable to make any further adjustments in our system. Ad
There are several reasons why your order may be on hold:. Incorrect Email Address: If you did not receive an order confirmation immediately after placing your order, or at any point afterward, the email address you entered was likely incorrect. This
Please note that we do not reship or refund items that become undeliverable due to errors in the shipping information provided by the customer. If the tracking code for your order has already been updated, any changes to the shipping details (address