Shipping
What should I do if the delivered item is damaged or incorrect?
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact our Customer Service Team through our Contact Us page with photos of the issue. For damaged or missing item claims, please contact us with
How can I process a return?
To request a return, please contact our Customer Service Team with your order details, including the items, quantities, and reason for return. Returns may only be requested for unopened and unused products within 14 days of delivery, subject to appro
How do I check my tracking code?
The tracking code is usually updated within 2 to 6 business days after placing your order, and you can check it in the order list after logging in. If your tracking code does not get uploaded within the allotted time, please contact our Customer Serv
What can I do if I can’t find my package when the tracking link says the package is delivered?
First of all, we deeply apologize for this situation and completely understand your frustration. Please ensure that we are committed to addressing this issue and supporting you throughout this process. Before reaching out to our Customer Service Team
How to change delivery information (Phone Number, Address, etc.)?
Please note that any adjustments to your order can only be made before the tracking information is updated. Once the tracking information is updated, it means the package has already been shipped, and we are unable to make any further adjustments in
Why hasn't my order started shipping yet?
Please note that order processing may take 2–6 business days, excluding weekends and public holidays. There are several reasons why your order may be on hold:. In most cases, our Customer Support team will contact you as soon as possible to resolve t
I entered the wrong address and didn't receive my order. Can you reship it or provide a refund?
To avoid delivery issues, we recommend contacting our Customer Support team through our Contact Us page to request an order cancellation, then placing a new order with the correct shipping information. Orders cannot be canceled directly through the o