How can I process a return?Updated a day ago

To request a return, please contact our Customer Service Team with your order details, including the items, quantities, and reason for return.

Returns may only be requested for unopened and unused products within 14 days of delivery, subject to approval by our Customer Service Team. Please wait for approval before sending your return package, as unauthorized returns may not be accepted.

Please note the following:

• Return Shipping Fees: Customers are responsible for return shipping costs.
• Non-Refundable Charges: Original shipping fees, customs duties, and import taxes are non-refundable.
• Free Gifts: Any free gifts received with the order must also be returned. Missing gifts may result in a delayed or denied refund.
• Return Processing: Once your return is received, our distribution center will inspect the items. This process may take 7–10 business days.
• Refunds: Approved refunds will be issued to the original payment method.

After shipping your return, please provide our Customer Service Team with the return tracking number and a list of returned products.

For detailed instructions and return conditions, please refer to our Return & Refund Policy.