I entered the wrong address and didn't receive my order. Can you reship it or provide a refund?Updated 5 months ago

Please note that we do not reship or refund items that become undeliverable due to errors in the shipping information provided by the customer.

If the tracking code for your order has already been updated, any changes to the shipping details (address, zip code, or contact information) must be handled directly with your local post office or courier. Additional fees may apply, which will be the recipient’s responsibility.

For orders where the tracking code has not yet been issued, you may reach out to our Customer Service team to request changes. However, due to the high volume of requests, processing times may be delayed. To prevent any issues, we recommend canceling the order and repurchasing with the correct information if changes are needed.