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Operational Hours: Monday–Friday, 9:00 am–6:00 pm (KST)

Beauty Of Joseon

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact our Customer Service Team through our <a href="https://beautyofjoseon.com/pages/contact">Contact Us</a> page with photos of the issue.For damaged or missing item claims, please contact us within 7 days of receiving your order and provide the following:<ul><li>A photo of the package immediately after opening</li><li>A photo of the outer shipping box with the shipping label clearly visible</li><li>A photo showing all items received in the package</li></ul>Our Customer Service Team will review the information provided and assist you accordingly.Please note that without the required photos and information, we may be unable to fully investigate or provide appropriate support for your claim.Thank you for your understanding.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact our Customer Service Team through our Contact Us page with photos of the issue. For damaged or missing item claims, please contact us with

What should I do if the delivered item is damaged or incorrect?

Shipping

How can I process a return?

How do I check my tracking code?

What can I do if I can’t find my package when the tracking link says the package is delivered?

How to change delivery information (Phone Number, Address, etc.)?

Why hasn't my order started shipping yet?

I entered the wrong address and didn't receive my order. Can you reship it or provide a refund?

What types of card payment options are available?

How do I check the status of my order?

Do you offer promotion & discount codes for first timers?

How can I change some products in my order?

What is the currency showed on your website?

The checkout page says that my payment was failed, and I cannot proceed further. What can I do?

Why the free gift has been removed from my order after checking out?

Why was my account charged twice for one order?

Can I sign up or log in using Google or Facebook?

Orders & Payments

What skin types is Beauty of Joseon most suitable for?

What is a patch test?

How long do your products last?

I have allergic reactions after using a Beauty of Joseon product. What should I do?

Is Beauty of Joseon a cruelty-free brand?

How can I store the products after opening?

Does the rice ferment filtrate used in the Relief Sun contain alcohol?

Is it okay if a teenager use Beauty of Joseon products?

Is it okay if a toddler use Beauty of Joseon products?

The product froze during the shipping. Is it safe to use?

Can pregnant or breast-feeding women use it?

Can I still use my SPF after storing it in a hot place with a direct sunlight for a few hours?

Which of the Beauty of Joseon products are vegan?

Is this a Muslim-friendly brand with a halal certification?

How can I verify the authenticity of the product?

Which of the Beauty of Joseon products are fragrance-free?

Products

Do you have a wholesale program?

Wholesale & Partnerships

How can I find the best Beauty of Joseon products for my skin type?

How often should I reapply sunscreen for optimal protection?

Skincare Tips & Recommendations

What is the address and business hour of Beauty of Joseon Samcheong Flagship Store?

Can I have some free sample to test in advance?

How can I purchase your products in my country?

General Inquiries

What should I do if the delivered item is damaged or incorrect?Updated a day ago