Why hasn't my order started shipping yet?Updated 2 days ago

Please note that order processing may take 2–6 business days, excluding weekends and public holidays.

There are several reasons why your order may be on hold:

• Incorrect Email Address: If you have not received an order confirmation email, the email address provided during checkout may be incorrect. This could prevent you from receiving important updates about your order.
• Missing Full Legal Name or Phone Number: Your order may be placed on hold if your full legal name or phone number is missing.
• PO Box or Military Address: We are unable to deliver to PO Boxes or APO/FPO military addresses.
• Invalid Address or Missing Postal Code: An incorrect or incomplete shipping address, including a missing postal code, may cause your order to be delayed or placed on hold.

In most cases, our Customer Support team will contact you as soon as possible to resolve these issues. However, our emails may not reach you due to an incorrect email address, a full inbox, or spam filters.

If you notice any of these issues or have concerns about your order status, please contact our Customer Support team through Contact Us.

Please note: If your order remains on hold beyond the allotted time, it may be automatically canceled by our system.