What can I do if I can’t find my package when the tracking link says the package is delivered?Updated 4 months ago

First of all, we deeply apologize for this situation and completely understand your frustration. Please ensure that we are committed to addressing this issue and supporting you throughout this process.

Before reaching out to our Customer Service Team, please kindly check the following:

1. Check the front and back doors, mailboxes, and surrounding areas around your home.
2. Check with your neighbors and family, as packages are sometimes mistakenly delivered to a neighbor's mailbox or received by a family member on your behalf.
3. Contact your local service point to double-check, as there are many cases where the delivery person marks the package as delivered in advance or delivers it to the wrong house or area.
4. Important: If you are still unable to find your package after following the steps above, please reach out to us via 'Contact Us,' and provide the results of steps 1, 2, and 3, as well as your correct address. Without this information, it will take longer for us to open a lost claim with the delivery service and issue compensation for your case. Please follow these steps before contacting us for a smooth process.

We believe these actions will greatly help in resolving the situation, and we are here to assist you at any time. We look forward to your update and are ready to assist you further.