Orders & Payments
What types of card payment options are available?
We accept various credit and debit cards, including Mastercard, Visa, American Express, JCB, Diners Club, and UnionPay. Additionally, we offer other payment options such as PayPal, Apple Pay, Meta Pay, Google Pay, Shop Pay, iDEAL, Afterpay, and Klarn
How do I check the status of my order?
To check the status of your order, please use one of the following methods:. Log in to your BOJ account:. Log in to your account and view your order details under "My Account" > "Order". Please make sure you are logged in to the same account you used
Do you offer promotion & discount codes for first timers?
To receive your 20% welcome discount code, please sign up for our newsletter through the pop-up window on our global online store. After entering your email address, please complete the newsletter subscription confirmation. Once confirmed, you will r
How can I change some products in my order?
Please be advised of the following guidelines regarding changes to your order:
What is the currency showed on your website?
Shipping fees and free shipping thresholds vary by destination and are displayed in the applicable local currency. Please refer to the shipping fee, free shipping threshold, and currency shown for your selected destination at checkout.
The checkout page says that my payment was failed, and I cannot proceed further. What can I do?
The list below is the possible reasons why your payment was not successful:. 1. Sometimes, our system does not accept credit cards that are not issued with your own name. If you have other credit card issued with your name, please use other cards. 2.
Why the free gift has been removed from my order after checking out?
We offer free gifts with purchase (GWP) during selected promotions or events when the qualifying order amount is met. GWP eligibility is determined based on the order amount after discounts, excluding shipping fees and regional taxes. If an additiona
Why was my account charged twice for one order?
If you received only one order confirmation email but were charged twice, we recommend contacting your bank or the card issuer used for the payment for assistance. This issue may occur due to a payment processing or financial institution system error
Can I sign up or log in using Google or Facebook?
You can easily sign up or log in to your Beauty of Joseon account using your Google or Facebook account. Please note that if you already have a Beauty of Joseon account, the email address associated with your Google or Facebook account must match the