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Orders & Payments

What types of card payment options are available?

Card payments issued with MasterCard, Visa, PayPal, Amax, JCB, American Express, Apple Pay, Meta Pay, Google Pay, Shop Pay, iDEAL, Diners Club and Unionpay are available. Please notice that you can choose to pay with only one payment method per order

How do I check the status of my order?

To check the status of your order, please use one of the following methods1. Log in to your BOJ account : You can log into your account and view your order details from the "My Account" > "Order" menu.2. Check your "Order Confirmation" email: Look fo

Do you offer promotion & discount codes for first timers?

To receive a 10% discount welcome coupon, please sign up for our newsletter through the pop-up window that appears when you access our global mall. After entering your email address and clicking "continue," you will be provided with a discount code.

How can I change some products in my order?

Please be advised of the following guidelines regarding changes to your order:

How do I cancel my order?

Please note that we can only cancel an order before it has been shipped. Once the tracking link has been updated, we are unable to cancel the order or issue a refund. Check Order Status:. After canceling the order, it may take 1-7 business days for t

What is the currency showed on your website?

Please note that all prices listed on our website is in US Dollars.

The checkout page says that my payment was failed, and I cannot proceed further. What can I do?

The list below is the possible reasons why your payment was not successful:. 1. Sometimes, our system does not accept credit cards that are not issued with your own name. If you have other credit card issued with your name, please use other cards. 2.

Why the free gift has been removed from my order after checking out?

We sincerely apologize for any confusion this may have caused. Please note that we offer free gifts for orders that meet a certain required amount (in USD - flat rate). This amount is calculated after applying any discounts and before adding addition

Why was my account charged twice for one order?

If you received only one order confirmation but were charged twice, we highly recommend reaching out to your bank for assistance. This issue often occurs due to their system error, and they will be able to provide the most accurate support regarding