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Beauty Of Joseon

If you received only one order confirmation email but were charged twice, we recommend contacting your bank or the card issuer used for the payment for assistance.This issue may occur due to a payment processing or financial institution system error. Your bank or card issuer will be able to review the transaction details and provide further assistance regarding the duplicate charge.

If you received only one order confirmation email but were charged twice, we recommend contacting your bank or the card issuer used for the payment for assistance. This issue may occur due to a payment processing or financial institution system error

Why was my account charged twice for one order?

Orders & Payments

What should I do if the delivered item is damaged or incorrect?

How can I process a return?

How do I check my tracking code?

What can I do if I can’t find my package when the tracking link says the package is delivered?

How to change delivery information (Phone Number, Address, etc.)?

Why hasn't my order started shipping yet?

I entered the wrong address and didn't receive my order. Can you reship it or provide a refund?

Shipping

What types of card payment options are available?

How do I check the status of my order?

Do you offer promotion & discount codes for first timers?

How can I change some products in my order?

What is the currency showed on your website?

The checkout page says that my payment was failed, and I cannot proceed further. What can I do?

Why the free gift has been removed from my order after checking out?

Can I sign up or log in using Google or Facebook?

What skin types is Beauty of Joseon most suitable for?

What is a patch test?

How long do your products last?

I have allergic reactions after using a Beauty of Joseon product. What should I do?

Is Beauty of Joseon a cruelty-free brand?

How can I store the products after opening?

Does the rice ferment filtrate used in the Relief Sun contain alcohol?

Is it okay if a teenager use Beauty of Joseon products?

Is it okay if a toddler use Beauty of Joseon products?

The product froze during the shipping. Is it safe to use?

Can pregnant or breast-feeding women use it?

Can I still use my SPF after storing it in a hot place with a direct sunlight for a few hours?

Which of the Beauty of Joseon products are vegan?

Is this a Muslim-friendly brand with a halal certification?

How can I verify the authenticity of the product?

Which of the Beauty of Joseon products are fragrance-free?

Products

Do you have a wholesale program?

Wholesale & Partnerships

How can I find the best Beauty of Joseon products for my skin type?

How often should I reapply sunscreen for optimal protection?

Skincare Tips & Recommendations

What is the address and business hour of Beauty of Joseon Samcheong Flagship Store?

Can I have some free sample to test in advance?

How can I purchase your products in my country?

General Inquiries

Why was my account charged twice for one order?Updated 2 days ago