Why the free gift has been removed from my order after checking out?Updated 4 months ago

We sincerely apologize for any confusion this may have caused.

Please note that we offer free gifts for orders that meet a certain required amount (in USD - flat rate). This amount is calculated after applying any discounts and before adding additional charges like shipping fees or regional taxes.

Occasionally, your order may initially qualify for the free gift, and it will appear in your cart. However, if you apply an extra discount at the checkout that lowers the total below the required amount, the free gift may be automatically removed after checkout. Unfortunately, since our system doesn't always reflect this change immediately, it can sometimes lead to confusion.

Thank you for your understanding!