How do I cancel my order?Updated 4 months ago

Please note that we can only cancel an order before it has been shipped. Once the tracking link has been updated, we are unable to cancel the order or issue a refund.

Check Order Status:

1. Log in to your BOJ account and go to the "My Account" section.
2. Click on the "Order" menu.
3. Go to the order confirmation email sent after your purchase, click on "View your order", and select "Cancel".

After canceling the order, it may take 1-7 business days for the refund to reflect in your account. If you do not receive the refund within this period, please kindly check with your financial institution for any pending transactions.