Please email our Sales Team, partners@beautyofjoseon.com, for further assistance with partnership and wholesale inquiries. Our Sales Team is currently receiving a larger number of wholesale and partnership inquiries than usual, and the response may t

Please email our Sales Team, partners@beautyofjoseon.com, for further assistance with partnership and wholesale inquiries. Our Sales Team is currently receiving a larger number of wholesale and partnership inquiries than usual, and the response may take more than you expected.

Do you have a wholesale program?

Unfortunately, our PR list is full at this time. Please understand that we are currently unable to add more spots to our list, but we truly appreciate your interest in our brand. We'll make sure to add you on our potential PR list and will get in tou

Unfortunately, our PR list is full at this time. Please understand that we are currently unable to add more spots to our list, but we truly appreciate your interest in our brand. We&apos;ll make sure to add you on our potential PR list and will get in touch with you when there&apos;s available spot.&#xA0;

I’m an UGC creator. Can I enroll in Beauty of Joseon’s PR list?

Need help with an order, have question about our products, or just want to chat? We are here to help!

Operational Hours: Monday - Friday : 9:00 am to 6:00 pm (KST)

Beauty Of Joseon

Wholesale & Partnerships

What should I do if the delivered item is damaged or incorrect?

How can I process a return?

How do I check my tracking code?

What can I do if I can’t find my package when the tracking link says the package is delivered?

How to change delivery information (Phone Number, Address, etc.)?

Why hasn't my order started shipping yet?

I entered the wrong address and didn't receive my order. Can you reship it or provide a refund?

Shipping

What types of card payment options are available?

How do I check the status of my order?

Do you offer promotion & discount codes for first timers?

How can I change some products in my order?

How do I cancel my order?

What is the currency showed on your website?

The checkout page says that my payment was failed, and I cannot proceed further. What can I do?

Why the free gift has been removed from my order after checking out?

Why was my account charged twice for one order?

Orders & Payments

What skin types is Beauty of Joseon most suitable for?

What is a patch test?

How long do your products last?

I have allergic reactions after using a Beauty of Joseon product. What should I do?

Is Beauty of Joseon a cruelty-free brand?

How can I store the products after opening?

Does the rice ferment filtrate used in the Relief Sun contain alcohol?

Is it okay if a teenager use Beauty of Joseon products?

Is it okay if a toddler use Beauty of Joseon products?

The product froze during the shipping. Is it safe to use?

Can pregnant or breast-feeding women use it?

What are the benefits of Hanbang (traditional herbal) ingredients that are used in Beauty of Joseon products?

Can I still use my SPF after storing it in a hot place with a direct sunlight for a few hours?

Which of the Beauty of Joseon products are vegan?

Is this a Muslim-friendly brand with a halal certification?

How can I verify the authenticity of the product?

Which of the Beauty of Joseon products are fragrance-free?

Products

How can I find the best Beauty of Joseon products for my skin type?

How often should I reapply sunscreen for optimal protection?

Skincare Tips & Recommendations

How are Beauty of Joseon products different from other skincare brands?

What is the address and business hour of Beauty of Joseon Samcheong Flagship Store?